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EP 04BUSINESS
Your Team Keeps Asking You Everything. Here’s What to Change.
Hosted by Kevin Kasaei
In this episode
Every question that lands on your desk is a decision you haven’t handed over yet.
Ten interruptions a day isn’t a team problem. It’s a decisions problem. We sort the questions owners get, turn the repeat ones into rules, and give the team the authority to use them.
What to measure
- Questions per day
- It’s your baseline. You’ll measure again in four weeks to see if it dropped.
- Repeat questions
- Repeats are the easy wins. Each one can become a written rule your team uses without you.
- Questions they could have answered
- These aren’t knowledge gaps. They’re permission gaps, and you fix them by saying it’s their call.
The steps
- 01Log every question for a week
- 02Sort them into three piles
- 03Write the rules and share the map
- 04Redirect every question for a month
Your turn
Keep a sticky note on your desk and make a tally mark every time someone asks you something. Write a word or two next to each mark. On Friday, circle the ones you’ve heard more than once.
On this episode
Kevin KasaeiHost
The playbook for this episode / No. 03
Stop being your team’s help desk
Read the playbook
Free template
Decision rights map
Your team stops asking you everything. You get your day back.
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